The Accessible Information Standard means that by law NHS and Adult Social Care Services must make sure that if you have a communication need you can get information in a format that you can understand, any communication support you might need and these needs are clearly highlighted throughout your records.
This includes making sure that you get information in the formats you need such as:
CLICK HERE to NHS England.
'As I was very, very nervous, I must have been the worst patient ever and they were brilliant with me and I can't thank them enough - could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community Hospital