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Tell us what you think

Your feedback is really important to us. Please tell us what you think about the services we provide.

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We are committed to providing you with safe, compassionate and joined-up care and the best treatment possible.

Your feedback is extremely important to us. By telling us about your experience, we can better understand what is important to you, what we are doing well and if there are areas we need to improve. Your feedback can help us:

  • Provide services which are high quality and sensitive to the needs of patients, carers and visitors.
  • Improve the experience for patients, carers and visitors.
  • Make sure our services offer fair and equal access
  • Ensure we are open and transparent in all that we do
  • Feedback positive experiences to our teams and services

Our Commitment to you

County Durham and Darlington NHS Foundation Trust is committed to providing high quality services, but we are always ooking to improve and are aware that sometimes we do not always get things right.

We welcome patient feedback such as compliments, complaints, comments and feedback as these can be used to help us improve our services.

If you wish to share your positive views with us, please contact us via our email or postal address. Positive feedback is greatly appreciated and will be shared with staff inservice areas.

If you are unhappy with the care or treatment you or someone else is receiving, please tell a member of staff straight away as this will allow staff to discuss your issue and resolve this locally if possible.

Raising a concern will not affect your future care or treatment in anyway. If you do not wish to raise the issue with the staff, you can contact the Patient Experience Team to discuss your concerns or raise the issue as a complaint.

We would encourage you to let us know as soon as possible if you are experiencing problems as we can work together to put things right.

 

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'In recent times, I have utilised admissions to Richardson for respite direct from my fracture clinic, even at weekends. I have never worked anywhere with this efficiency before - it is reassuring and invaluable for the patient.'

Patient, Lowson / Starling Wards, Richardson Hospital