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Contact Us

You can contact the Patient Experience Team by:


Our Freephone service is available Monday to Friday. If the line is busy, please leave a message and we will call you back as soon as possible

Write to:

Patient Experience Team

Appleton House

Lanchester Road Hospital Site




We can also offer a face to face meeting if you feel that this is more appropriate. North East NHS Independent Complaints Advocacy (ICA) is an independent organisation able to provide support and advice to anyone who wishes to make a complaint about their NHS treatment. ICA can be contacted by telephoning: 0808 802 3000

'Every aspect of my emergency care was dealt with quickly, efficiently and professionally with full explanations and compassion from all staff involved'.

Patient, Emergency Department, Darlington Memorial Hospital