NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:
Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, Stockton and Sunderland.
This service replaces the previous Independent Complaints Advocacy Service (ICAS) and will continue to be delivered by the Carers Federation Ltd, which has over eight years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link under 'Related links' for an overview of how we can help.
The service is based at: Aidan House Sunderland Road Gateshead NE8 3HU
'Every aspect of my emergency care was dealt with quickly, efficiently and professionally with full explanations and compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital