NHS Advocacy is now provided by North East NHS
Independent Complaints Advocacy (ICA),supporting individuals
complaining about the NHS in the following local authority
Darlington, Durham, Gateshead, Hartlepool,
Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar
and Cleveland, Stockton and Sunderland.
This service replaces the previous Independent Complaints
Advocacy Service (ICAS) and will continue to be delivered by the
Carers Federation Ltd, which has over eight years experience of
supporting people in the North East with NHS complaints. Please
click on the Independent Complaints Advocacy link under 'Related
links' for an overview of how we can help.
The service is based at:
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital