The NHS Friends and Family Test is a nationwide initiative to
gain feedback from patients about the care and treatment they
At County Durham and Darlington NHS Foundation Trust, we use the
Friends and Family Test on our inpatient wards, emergency
departments, maternity, community and outpatient services as well
as day-case areas. Every patient receiving treatment in these areas
is now able to give feedback about the quality of care they have
How do I leave feedback?
By clicking on the '
Take Survey' link or scanning the QR code above. Good patient
experience is associated with improved patient outcomes. It is
therefore important that we collect regular feedback from
patients, and take action to
address any areas of poor patient experience, therefore, we will
"Overall, how was your experience of our
It is important that you are given the opportunity to explain why
you have given your answer, so please answer any follow-up
Do I have to respond to the question?
Your answer is voluntary and completely anonymous. We are extremely
grateful for your feedback as it provides valuable information to
help ensure our patients have the best possible experience of care.
Your answers will not be traced back to you and your details will
not be passed on to anyone.
How will the results be used?
We will gather the results and analyse them to see where we can
make improvements or explore your suggestions further. If your
comments are complimenatory we will, of course pass on your praise
to the staff that cared for you. Our Matrons and Ward Managers will
also receive a full copy of the feedback for their specific ward,
service or department to enable them to discuss and share with the
rest of the team and take the appropriate action
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community