The Macmillan Information and Support Centre at Bishop Auckland
has been recognised with a national accreditation for the quality
of services it is providing.
The Centre has been awarded the Macmillan Quality Environment
Mark (MQEM). MQEM is a new standard in cancer care and is a
detailed framework for assessing whether facilities meet the
standards and holistic needs required by people living with
Anne-Louise Grant, Macmillan Information Service Improvement
Manager for County Durham and Darlington NHS Foundation Trust said:
"We are delighted to achieve this standard. The assessor was
particularly impressed by the range of services the centre offers,
ranging from acupuncture, bra clinic, headwear and on site benefits
"Having the Macmillan Quality Environment Mark on display sets
out what standards visitors to the centre can expect - welcoming
and accessible to all, respecting dignity and privacy, providing
comfort and well being and a listening ear.
"Particular congratulations and thanks go to Bernadette
Measures, the Centre's facilitator and her team of volunteers who
have worked very hard to develop the service."
The MQEM recognises and rewards good practice, in turn improving
the quality of care provided to people affected by cancer. The
scheme was developed in collaboration with over 400 people living
with cancer and stakeholders including the Department of Health.
The assessment takes place every three years to ensure that high
standards are being maintained.
The Centre is located in the main outpatients department at
Bishop Auckland Hospital.
Published: 3 February 2012
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community