|
As part of our commitment to providing safe, compassionate and
joined-up care to all our patients and our local populations, we
have adopted Call 4 Concern. This enables patients, relatives
and carers to ring our Acute Intervention Team for immediate help
and/or advice when they are concerned about a patient's
condition.
We recognise that sometimes patients, relatives and carers can
tell when something is wrong and, in the first instance, any
concerns should be raised with the ward team, however, if, having
done this, their worries continue, they will now have the option to
make a Call 4 Concern.
Having spoken to the patient, their relative or carer, the Acute
Intervention Team practitioner will prioritise the urgency of the
concern and, where appropriate, visit the patient on the ward to
discuss the concerns and assess them, if necessary. Call 4
Concern will be available at our three main sites; University
Hospital of North Durham, Darlington Memorial and Bishop Auckland
Hospitals.
The Acute Intervention Team already works closely with ward
teams and are independent from the daily care patients
receive. They provide a fresh, independent, clinical
perspective and through Call 4 Concern, they're supporting busy
clinical teams by liaising directly with the patient, and their
family where relevant, addressing the specific clinical issues
raised.
There will be times when the Acute Intervention Practitioner may
be with another patient, therefore not immediately
available. They will return calls as soon as possible.
There's a leaflet explaining when Call 4 Concern might be useful -
ask wards for details. The leaflet also details the kind of
issues it doesn't cover - such as car parking, hospital food,
cleanliness, visiting times etc. These concerns should be
directed to our Patient Experience Team at: cdda-tr.patientexperiencecddft@nhs.net
or by ringing Freephone: 0800 783 5774.
|