In County Durham and Darlington 70% of the population is
overweight and we've introduced an innovative programme to help
some of those people, using a combination of support from experts
and a digital self-management system.
We've recognised that for some people the usual slimming club
approach simply doesn't work and ultimately some of them have no
alternative but surgery. Now though, their GP can refer them
to this new service. Each week, on a day and at a time they
select themselves, patients receive either an automated email or
phone call - again, the choice is theirs.
This asks them to key in their weight and information about
eating and physical activity over the last seven days. Before
taking part in the programme, patients attend a seminar to find out
how it works and to agree a set of objectives for themselves.
Each week, the automated system also gives them the option to seek
support which comes initially in the form of a call back from a
specialist nurse, usually within a couple of days.
We're using the software involved to support patients with a
range of conditions and he self-monitoring aspect is having
benefits that staff didn't appreciate. Because patients are
to a large extend monitoring themselves, they seem to be much
more invested in it. The fact that it's private - ie no
standing on the scales in a busy church hall, also seems to suits
some people, as does the choice of when to receive the call or
email. Most slimming clubs meet in the evening but this
doesn't work for everyone.
Tyne Tees news featured Health Call Weight & Wellbeing on
Monday 10 October 2016.
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital