A helpline dedicated to offering support and advice to patients
who are undergoing cancer care and treatment has been set up by the
cancer care team at County Durham and Darlington NHS Foundation
Macmillan Lead Cancer Nurse, Clare Doney, said, "At this
unprecedented time, we wanted to ensure that cancer patients have a
point of contact, a number to ring if they have questions - about
non-urgent clinical concerns, clinics or investigations, and
treatment. They may also need advice about accessing
financial support or want to talk about their emotional
wellbeing. Undergoing cancer treatment can be complex and
worrying. Under the current circumstances, we really wanted
to be here for our cancer patients - in a practical way.
"We set up the helpline in less than a week and it went live on
Monday 6 April.
Calls will be answered by our Cancer Pathway Navigators and
Cancer Care Coordinators who will deal with all queries and
signpost patients to other support services where required. They
are delighted to be involved and look forward to supporting our
The helpline will be open 9am-5pm Monday to Friday or a message
can be left out of hours.
Ring 01207 594466.
It's an additional line of support and patients can also
continue to contact their clinical nurse specialist or email: firstname.lastname@example.org.
Published 8th April 2020
'I would like to thank all the staff for my treatment and their
Patient, Cardiology Department, Bishop Auckland Hospital