Patients are benefitting from a new pain management unit which
has been officially opened at Chester-le-Street Community
The service has re-located to Chester-le-Street Community
Hospital from the University Hospital of North Durham, where it was
based in an older part of the hospital.
The new unit is bigger and brighter than the space at Durham and
has allowed the service to expand with an additional consultant
room, a larger dedicated waiting area, while providing an overall
improvement in the physical environment for patients.
The unit offers patients access to a range of multi-disciplinary
experts and care including clinical consultants, physiologists,
physiotherapists and other support and therapies - all together in
County Durham and Darlington NHS Foundation Trust Chairman,
Professor Paul Keane officially opened the unit. He said: "Our
patient experience team conducted some research at the end of last
year with patients and staff and which raised some interesting
comments about the Durham-based service.
"It is worth mentioning that through the survey work and
face-to-face interviews patients highlighted the clinical service
was of excellent quality, which is great to hear, and I
congratulate the staff.
"But some of the more negative comments focused on the poor
physical environment, which patients felt was dark, small, hot and
it was felt improvements could be made to the waiting area and
wheelchair access - and of course there were some car parking
Prof Keane added: "I am delighted that we are now able to
provide this valuable service from a location which is much
brighter, airy, has more capacity and has access to different car
parking options and is delivering an improved overall patient
The service sees about 1,100 new patients every year and 6,000
Patient Christine Stebbing said: "Although my experience with
the pain management team was in the old building at the East Wing
at Durham, I can say without doubt that the service provided by the
entire team was second-to-none in that old building.
"However as a service user the Community Hospital at
Chester-le-Street has a much lighter brighter feel to it. I'm sure
this can only enhance the service delivery of this excellent team
and make it much more comfortable for patients."
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital