Chief Executive, Sue Jacques and
Chairman, Professor Paul Keane, surprised yet another team with the
news that they have won a Staff Award!
Our immunology department, based
within the Pathology service, is a small team of six. Melanie
Robson, Specialist Biomedical Scientist, nominated her
colleagues. Melanie said, "Our commitment, skill and team
working have all been tested in recent months as we have faced, and
overcome, a number of obstacles. In particular, one of our
analyser's was out of action for three months, meaning samples
requiring that particular test had to be sent elsewhere. You
may think this meant less work for us but it meant the opposite as
we had to sort out the tests to be sent and then again on their
return. We also still produced the reports of the results.
Given the size of our team, this impacted on us significantly, but
we all pulled together.
"During this difficult period we
also had to prepare for and undergo our first UKAS/CPA
inspection. Although we understand it is rare for trusts to
pass this first time, that's exactly what we did! The
inspection is in two parts and we passed both!"
Presenting the award, Sue
Jacques acknowledged that, pathology, like many other services,
provides essential back up to our front line clinical teams.
"Not everyone recognises the vital work you do so we are delighted
that this award highlights your very valuable
Dr Lilic, Consultant
Immunologist, accepted the award on behalf of her colleagues.
Professor Keane and Sue Jacques then spent time with the team
discussing the positive impact technology is having on the delivery
of their services and their ability to communicate with other teams
across and outside the trust.
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital