Front-line NHS teams across the North East and North Cumbria are
asking people to do their bit and use health services sensibly as
restrictions continue to ease.
The NHS across the region is seeing an increase in the number of
people attending A&E department, many of whom could have sought
advice from a service more appropriate for their needs.
With A&E departments designed to treat the most serious and
life threatening conditions - everyone is being asked to #DoYourBit
and think about alternative services such as pharmacy, GP and 111
first, and not just to turn up to A&E.
The appeal comes as lockdown measures are eased further this
week and with another bank holiday approaching.
While the number of Covid-19 cases across the region remains
low, NHS teams - across hospital and primary care - still face
challenges such as reduced space in hospital treatment areas and
surgeries and the need to follow strict infection control measures
to ensure patients and staff continue to be safe.
The region's health service is therefore asking the public to
keep up their amazing support for the NHS and #DoYourBit by
The majority of the hospital across the North East are seeing
more than 250 to 300 people in one day alone. Some of the
non-urgent conditions people attend with, which could have been
dealt with by other services, include uncomplicated back and
abdominal pains, headaches, mild allergies and earache and on some
occasions a test for covid-19.
Kash Dissanayake, consultant in emergency care for the Trust
said: "We are always here if people need us but sometimes people do
come to our emergency department when they could have been cared
for more appropriately elsewhere. So we would urge people to think
pharmacy, GP and 111 first and only attend A&E or call 999 if
you have serious or life-threatening emergencies.
"Those that do turn up to our A&E department will of course
be assessed clinically by a member of our team but will be
re-directed to a more appropriate service for their needs if they
don't need emergency care.
"By thinking of alternative services people will be doing their
bit to keep A&E for those that really need it.
"Please remember that NHS 111 online or telephone can make
direct appointments at surgeries, pharmacies and urgent treatment
centres. They can also send an ambulance for serious or
"The NHS is here for you if you need us however please use
services sensibly and choose the most appropriate service to best
suit your needs.
"During the pandemic we have changed our systems to ensure
everyone's safety. All contact with our patients is via phone,
e-consult or video consult initially, but we will be able to see
you face-to-face if that is needed.
"We're urging people to plan ahead as they would normally do by
ordering repeat prescriptions in advance and ensuring a
well-stocked medicine cupboard.
"If you have a minor ailment, pharmacies are open throughout the
weekend and can offer advice and over-the-counter medicines for
most common ailments. NHS 111 online is a very helpful resource.
Please use it to help with any decisions about whether you need a
clinical assessment for your condition."
Dr Mike Bramble, interim clinical lead for the North East and
North Cumbria Integrated Care System, said: "With lockdown measures
easing even further this week we are all looking forward to
enjoying time with friends and family. But we hope everyone will
behave in a way that does not impact on their health, our emergency
services and the wider NHS by continuing to follow the rules on
social distancing and staying safe and using services
Published: 19 May 2021
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham