You may be eligible for free support from your energy supplier
by signing up to their priority services register.
It's a free service that makes sure extra help is available to
people who need it like pensioners, people who need power for
essential medical equipment or those who need help in a power cut.
Alternatively, you might be struggling to access your payment meter
or read small print on your bills.
The register helps energy suppliers know which customers need
extra support. This can be because of your age, disability, a
problem with your mobility, if you have an illness, suffer from
mental health problems, have communication needs, or there have
been changes in your life (such as pregnancy or if you have
children under five).
There may also be other circumstances, so it's worth asking.
All you need to do is contact your energy supplier and tell them
about your situation. If you're eligible they can help with things
like advance notice of power cuts, priority support in an
emergency, or sending bills to a family member or carer.
To get help from your supplier or network operator, simply
contact your energy supplier(s) via phone, website or app and ask
to be put on their Priority Services Register.
If you have different suppliers for gas and electricity, you
need to contact them both. If you switch supplier in the future,
you'll need to register again.
You can get extra support if you:
You might still be able to register for other reasons if your
situation is not listed - for example, if you need short-term
support after a stay in hospital.
Find out more about the Priority Services Register
on the Ofgem website or www.energynetworks.org/be-winter-ready
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community