The Care Quality Commission (CQC) has published the results of
the National Maternity Survey for 2022.
The aim of the survey is to find out what people think about
their experiences of antenatal care, childbirth and postnatal care.
It is part of CQC's national patient survey programme to
improve experiences of maternity care.
At County Durham and Darlington NHS Foundation Trust we
strive to be open and transparent Trust and always try to do the
right thing for our women, babies and their families.
You can read the NHS Maternity Services Survey 2022 Benchmark
Report for County Durham and Darlington NHS Foundation Trust
Joanne Crawford Head of Midwifery of County Durham and
Darlington NHS Foundation Trust said: "We welcome this report and
any opportunity to listen to feedback from our patients.
"We were pleased to see that women feel listened to and value
the relationship with their midwife during their pregnancy and
particularly their extended care into the postnatal period.
"Our maternity teams continue to work hard together to make
improvements to our services and these results and feedback are
important in helping us to shape our maternity services going
forward for our communities.
"We accept the concerns raised around visiting restrictions
which reflect the time this survey was carried out. In February
2022 our covid rates were particularly high and we wanted to ensure
the safety of our vulnerable patient's mums and babies as much as
possible. Our restrictions have eased significantly as covid rates
"We have already been analysing the results and using them to
help us to continue to make positive changes. Next week we will be
working closely with our Maternity Voices Partnership (MVP) to
coproduce an action plan relating to these findings. We are not
only looking at the areas of concern but also looking at the
aspects where we can build on, to ensure the service we provide is
the best it can be.
"We have an excellent relationship with our MVP and work closely
together to provide improvements to the environment and overall
experience of our patients such as the new next to me cots and the
15 Steps visits where we have updated information on our displays.
We are always listening and striving to improve.
"This survey represents only 3% of the annual deliveries we have
at Durham and Darlington and we feel our maternity services are in
a more positive position since February 2022."
If you are receiving maternity care at County Durham and
Darlington NHS Foundation Trust, or have done so in the past and
you are affected by anything you have read in the published report,
please get in touch with us via your midwife or our Patient
Experience Team by calling 0800 783 5774 or
and we will support you as much as we can.
You can also contact your local Maternity Voices Partnership
(MVP) if you would like to share details of your experience. Cathy
Harvey is the County Durham and Darlington MVP Chair: firstname.lastname@example.org
The full results of the National Maternity Survey can be
found here: Maternity survey 2022 - Care Quality Commission
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham