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Welcome Space

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Last November we started our very own Welcome Space at Bishop Auckland Hospital restaurant. It proved to be a massive hit with our patients and communities.

Due to its success, we opened another at our Darlington Memorial Hospital restaurant and we wanted to share with you some of stories from people we helped and some figures on how well the Welcome Spaces have done.

We supported a family who were keeping a bedside vigil with a person in ITU. The Welcome Space provided them with some much needed food but also a break and again a good chat.

We were also able to signpost to outside services that could support with a few issues they were currently having.

A lady who was visiting her husband but wasn't able to see him till 2 m and one lady who came from Mowden especially for the company.

This is part of our ongoing commitment to providing safe and compassionate care, as well as playing an active role within the communities we are serving.

We would like to say thank you to all our partners who helped make theses spaces a success they include:

  • Wellbeing For Life
  • Healthwatch Durham
  • Durham County Council - Culture, Sport and Leisure
  • North East & North Cumbria Integrated Care Board - Cancer Community Development
  • Northern Gas
  • County Durham Resilience Team
  • County Durham Together
  • NE First Credit Union
  • Advice in County Durham

A special thank you also to Criterion and Synchronicity Care Limited who provided the hot drinks and soup.

As a Trust, we understand the importance of creating an environment that is not only providing health care but is also warm, inviting, and inclusive.

We want our patients, their families, our workforce and the wider community to feel comfortable and supported during their time with us.

The Welcome Spaces are on a break for the summer but we will provide an update later this year.

'As I was very, very nervous, I must have been the worst patient ever and they were brilliant with me and I can't thank them enough - could you please pass on my sincere thanks.'

Patient, Hysteroscopy Unit, Chester-le-Street Community Hospital