Patients and their welfare are at the centre of all CDDFT
Laboratory practices and laboratories ensure that their practices
continue to reflect the needs of the patient.
All tests performed by the laboratory on behalf of service users
will be undertaken on the premise that the requestor has obtained
the consent of the patient to do so and that they have the
appropriate professional training and authority to do so.
Requestors from outside the County Durham and Darlington Foundation
Trust (CDDFT) must seek appropriate consent within the guidelines
and policies of their parent organisations.
CDDFT Laboratories provide an extensive repertoire of support
diagnostic testing to service users. The quality and timeliness of
our services are to the highest possible levels of testing
proficiency and provide assurance to the patient and service users
that the testing and interpretation has been undertaken by highly
qualified and competent personnel.
Many drivers formulate laboratory practices and competence and
include Local, National and International standards, guidelines and
legislation requirements that are regularly assessed by independent
organisations and professional bodies for compliance with
requirements for quality and competence in practice. Although not
exhaustive, the assessment organisations that measure laboratory
The laboratories always strive to maintain high quality and seek
assurances from suppliers of materials, equipment and services to
them, that they meet the required quality specifications and
provide full and timely back up maintenance and support where and
We have a culture of continuous quality improvement and seek to
ensure that our services continue to meet the expectations of
service users and that they are developed with their end needs in
mind. There is a commitment to horizon scanning to predict
developments and trends and consider the factors that can influence
outcome in these processes:
The department welcomes all users comments and these can be
emailed to the Quality Manager email@example.com.
We Welcome Your Feedback, if you would like to complete
our survey please click here
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham