Hello and welcome to the Eye Clinic Liaison
Service section of the CDDFT ophthalmic information pages.
Who are we?
My name is Mike Ferguson, I provide the RNIB Eye Clinic Liaison
Service for County Durham and Darlington.
What do we do?
As ECLOs (Eye Clinic Liaison Officers),
we offer a drop-in, on the day service; no appointment is
needed. We offer information, practical advice and
emotional support to all eye clinic patients, their families and
carers. For patients who prefer to speak to us on the telephone, we
can also provide remote support.
Being diagnosed with an eye condition can be incredibly
distressing and have wide ranging effects on daily life. We are
often the first point of referral for people living with sight
loss, and we support patients dealing with the changes that sight
loss has on their lives, whether they are newly diagnosed or are
having ongoing treatment and monitoring. We aim to bridge the gap
between the medical side of a patient's care with life outside the
eye clinic, managing and navigating life in the community, at home,
in school or work.
How can we help you?
We provide a patient-led, informal service, focusing on the
issues and challenges that matter to you so you can make informed
choices about your life and the way forward.
Frequent areas of concern for patients seen by the eye clinic
liaison officers include:
If we cannot help you directly, we are able to
refer you on to the right agencies to support you further. We are
an entry point to a wide range of services offered by RNIB but we
also work closely with colleagues from across statutory, voluntary,
charitable and education sectors, offering a range of sensory and
How can I be referred to the ECLO service?
You can be referred to the ECLO service by your hospital eye
health professional, optician, GP, social services team, school
SENDCo or other health specialist. You can also refer yourself via
email or telephone:
Telephone: Mike Ferguson 07740501158
Hours of service: 0830-1630, Monday to
When I am off on planned or unplanned leave, RNIB can still
provide ECLO support so still phone or email using the contact
details above and our Locum ECLOs will support you. Or access
information via the RNIB Helpline: 0303 123 9999 or the following
websites: rnib.org.uk or sightadvicefaq.org.uk.
We very much look forward to having the
opportunity of either meeting you face-to-face in clinic or
supporting you over the phone. Why not get in touch for an initial
'I am writing to congratulate you on your wonderful staff you
have working for you at DMH.'
Patient, Catering / Porters / Domestics, Darlington Memorial