Our aim is to provide you with safe, compassionate and joined-up
care whenever you need us. We know coming into hospital can be a
daunting or difficult experience so, we hope this information will
help make the experience easier for you as a patient or as a
We want to make your stay in hospital as comfortable as possible
and our aim is to provide you with care which answers your individual
needs and preferences.
Your involvement in your own care not only helps to make your
stay in hospital better, it helps us to learn and adapt our service
for the benefit of everyone.
In this section, we've included information about how to find our
hospitals, what you might need to bring with you, where you can park when you get
there as well as how we are trying to meet your individual
We are always keen to hear your feedback. Your
experience counts and we welcome your views. Your views help us
to know when we are getting it right, but it is equally important
to know when things could have been better for you.
Under the Data Protection Act 1998, you have a legal
right to apply for access to health
information held about you.
A health record contains information about your
health recorded by a health care professional as part of your
care. It can contain notes, letters, results, x-rays
etc. You do not have to give a reason to gain access to
records about your care.
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community