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Keeping safe when coming into hospital


All patients will be expected to continue wearing a face mask while inside our hospitals. We will also be asking you to continue to adhere to 2 metre social distancing, to use the hand sanister on entry and exit to our hospitals and ward areas, and to keep to the left when moving around our buildings.

There will be masks available at the entrance areas to our hospitals. Please wear one of these masks while in the hospital rather than your own face covering.

You will be challenged by one of our colleagues if you are not wearing a face mask - we have taken this decision to protect all patients and our own workforce while the rates of Covid-19 continue to be very high across County Durham and Darlington.

We appreciate that some patients may have exemptions however we ask you to consider whether you can tolerate a face mask for the time you are in the hospital. Being in a hospital is a different environment to a social situation and carries a higher level of risk.

Please treat all our colleagues with dignity and respect. We will not tolerate abuse or bad behaviour targeted at our hardworking healthcare professionals.


JUNE 2021

We have put social distancing measures in place, including directional guidance in corridors and a maximum of two people in lifts.

With very few exceptions, face coverings are required in all public areas and hand gel is available and should be applied at our entrances.

It's really important everyone works with us and complies with these measures, social distancing in particular, to minimise the risk of infection - we all need to continue playing our part.

Families can leave items for patients, other than valuables, with our reception teams, rather than taking them to wards themselves.  Our porters are delivering items as soon as possible on the same day.

We'll also continue to help patients have virtual visits, using iPads.  We're also continuing with our popular Stay in Touch service for relatives to email a message which, if received before 3.00pm, is printed then hand delivered on the same day - helping keep patients connected to loved ones.

We're incredibly grateful for the continued support, patience and understanding from our local communities as we take these cautious steps forward.

'I have to compliment everyone on their pleasant persona and their expertise and knowledge. By the end of the 5 days, I did not feel as though I had been in a hospital ward and was very relaxed.'

Patient, Ward 16 Orthopaedics, University Hospital of North Durham