UPDATED 14 JULY 2021
All patients will be expected to continue wearing a face mask
while inside our hospitals. We will also be asking you to continue
to adhere to 2 metre social distancing, to use the hand sanister on
entry and exit to our hospitals and ward areas, and to keep to the
left when moving around our buildings.
There will be masks available at the entrance areas to our
hospitals. Please wear one of these masks while in the hospital
rather than your own face covering.
You will be challenged by one of our colleagues if you are not
wearing a face mask - we have taken this decision to protect all
patients and our own workforce while the rates of Covid-19 continue
to be very high across County Durham and Darlington.
We appreciate that some patients may have exemptions however we
ask you to consider whether you can tolerate a face mask for the
time you are in the hospital. Being in a hospital is a different
environment to a social situation and carries a higher level of
Please treat all our colleagues with dignity and respect. We
will not tolerate abuse or bad behaviour targeted at our
hardworking healthcare professionals.
We have put social distancing measures in place, including
directional guidance in corridors and a maximum of two people in
With very few exceptions, face coverings are required in all
public areas and hand gel is available and should be applied at our
It's really important everyone works with us and complies with
these measures, social distancing in particular, to minimise the
risk of infection - we all need to continue playing our part.
Families can leave items for patients, other than valuables,
with our reception teams, rather than taking them to wards
themselves. Our porters are delivering items as soon as
possible on the same day.
We'll also continue to help patients have virtual visits, using
iPads. We're also continuing with our popular Stay in Touch
service for relatives to email a message which, if received before
3.00pm, is printed then hand delivered on the same day - helping
keep patients connected to loved ones.
We're incredibly grateful for the continued support, patience
and understanding from our local communities as we take these
cautious steps forward.
'I cannot commend the clinic enough. It is marvellous we
have this service at all and well done to you all.'
Patient, Coronary Heart Disease / Heart Failure Service, Shotley
Bridge Community Hospital