We've developed this section to help you find out everything you
need to know about our hospitals when you need to use our services
either as a patient or as a visitor. We want to provide you with
this information to make your visit easier, for example by being
able to decide what you need to bring with you and to help make you aware
of the facilities we have available. This guide should help you if
you are an inpatient, outpatient or visitor.
We aim to deliver consistently high standards of care in
everything that we do and we are always pleased to hear of anything
you have to say and any suggestions you might have to help us
continuously improve our services.
If you struggle to get to hospital or medical appointments did
you know there is help?
CLICK HERE to find out.
You can help us to improve our services and let us know what you
think by providing us with feedback.
You can also comment about your experience on the NHS website.
You can find out more about your rights and responsibilities in
the NHS Constitution.
Visiting across our hospitals has returned to pre-covid
arrangements. Generally, there are no restrictions in place and
most wards have set times to support you to visit loved
However, should a ward be managing a Covid-19 outbreak
there may be restrictions in place.
Therefore, please contact the ward or department to
However, we know that there may be circumstances where visiting
outside of these hours is required and this should be discussed on
an indiviudal basis with the appropriate ward or department.
There are also some clinical areas which are exceptions
to this policy such as our maternity wards, critical care, neonatal
and paediatric wards, please ask these wards directly about their
visiting times via the main switchboards at Darlington Memorial
Hospital 01325 380 100 or University Hospital of
North Durham 0191 333 2333.
To read our full Visitor Policy - CLICK
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community