County Durham and Darlington NHS Foundation Trust has
welcomed the publication of the Care Quality Commission's report on
3rd December 2019 following its inspection in July 2019
The inspection covered Urgent and Emergency Services, Medical
Care, Surgery and Maternity across Darlington Memorial Hospital and
University Hospital of North Durham. Each of the areas are rated
under five domains: Caring, Safe, Well-Led, Effective and
The CQC report, which was published on Tuesday 3 December
highlights that the Trust, which has over two million patient
contacts a year, has successfully addressed areas for improvement
raised two years ago. It has now moved from 'Requires Improvement'
to 'Good' and the inspectors found many areas of excellent
Sue Jacques, Chief Executive of County Durham and Darlington NHS
Foundation Trust said: "We are extremely pleased to receive a good
rating from the CQC which really recognises the tremendous effort
and commitment of our workforce in continually driving through
improvements in services for our patients and local
"This is a fantastic achievement for everyone working for the
Trust, our partners and our local populations. We are on a journey
to make sure we have great people delivering safe, compassionate
and joined-up care. We have a clear strategic direction and are
taking forward plans to further transform our services. Our
organisational values ensure that we place patients at the heart of
all that we do and this is clearly visible in the report. In
particular, the report praises our staff for treating patients with
compassion and kindness, respected their privacy and dignity, and
taking account of their individual needs.
"We are particularly pleased that this inspection included
end of life services, which had not been assessed since 2015, and
that the services have been rated as outstanding. This is a
testament to the work which has taken place over the last four
years and the progress we have made."
The report also included positive commentary on the leadership
of the Trust through the well-led inspection. Highlighting the
improving culture of the organisation and the delivery of high
quality patient services, with a clear commitment to continuous
improvement across the organisation. And, the Trust was cited as
engaging more proactively with patients, staff, the public and
local organisations to plan and manage services in a collaborative
The CQC inspection rates care under five domains; Caring, Safe,
Well-Led, Effective and Responsive. The Trust received a good
rating overall, with 'good' in caring, effective and responsive,
with a 'requires improvement' rating remaining for
Sue Jacques, continued: "Of course, we recognise that we still
have work to do to achieve the full extent of our Right First Time,
Every Time vision for the future and that there are areas which
require further focus. Like the NHS nationally, we are seeing
demand for our services continue to grow particularly in our
emergency and unscheduled care services and our challenge is to
make sure that we can deliver safe, quality care while also
managing these challenges.
"However, we believe that with our talented workforce and by
working together with our partners and local populations we will
meet these challenges and continue to go from strength to strength.
I'm immensely proud of our dedicated staff and the care they
provide to patients every day."
The full CQC report is available by CLICKING HERE.
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital