Quality Matters : our quality improvement
Through engagement with our staff and stakeholders we have
refreshed our quality improvement strategy to set out our quality
priorities for the next four years. We have also included our
plans for improvement in each area and how we will provide our
staff with the tools, techniques, training and methods to help them
make quality improvements in their areas of work.
Our vision is to be "Right First Time, Every Time". It is
underpinned by four strategic aims, all supported by the Quality
HERE to view the Quality Matters Strategy
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community