Hearing aid batteries for current County Durham and Darlington NHS Trust hearing aid users can be collected from the audiology reception desk at University Hospital of North Durham and the outpatient ‘C’ reception desk at Darlington Memorial Hospital only. Alternatively, batteries can be posted directly - this can be requested via telephone or email.

Hearing aid repairs can be dropped off at the audiology reception desk at University Hospital of North Durham and the outpatient ‘C’ reception desk at Darlington Memorial Hospital only, between Monday-Friday 8.30am-5pm (excluding bank holidays). However, we cannot guarantee a same day turnaround service. We will contact you when the repair has been completed. Alternatively, a face to face appointment can be made by contacting the department via telephone or email.

Slim tubes and domes and regular earmould tubing can be posted direct. Please request this service via telephone or email. The hearing aid repair and battery service is only available to current hearing aid users fitted by County Durham and Darlington hospitals.

You can watch useful instructional videos on how to maintain and clean your hearing aid. 

If your NHS hearing aid was issued by another provider (including high street providers), you will need to contact them for replacement batteries and hearing aid repairs. Unfortunately, you are unlikely to be eligible for referral to our audiology department if you have received your hearing aid from another hospital or NHS provider within the last 3 years.

There is a non-refundable £75 administrative charge per lost or carelessly damaged hearing aid, for processing and replacing each one. If you have lost your NHS hearing aid, please look for it thoroughly before making any payment as you cannot get a refund. There are exemptions to this charge and this will be discussed with each case.