About our service

Our award winning UKAS accredited catering services team provide patients, staff and visitors with nutritionally balanced menus that are designed to meet the diverse needs of all of our users.

From our Central Production Unit (CPU) based at Darlington Memorial Hospital, we provide over 1.3 million meals every year that are served across the majority of our sites.  This high quality service is based on the ability, training, and commitment of our staff that are responsible for the provision of these services and the ongoing clear commitment to ensuring continuous improvement to the catering services that are provided.

You can find out more about the services we provide by visiting our catering, meals, refreshments & food section. 

The provision of Catering Services is based on our eight service principles:

  • To meet and exceed patients and customers’ expectations
  • To deliver high quality services within the agreed financial framework
  • To involve patients and customers in shaping service delivery
  • To constantly seek to improve defined quality standards
  • To provide staff with effective and professional leadership
  • To improve efficiency in all areas of activities
  • To recognise and respect individuals contribution to the delivery of the services
  • To identify opportunities for staff growth and development to enable job enlargement and job enrichment

Darlington Memorial Hospital 

University North Durham Hospital

Bishop Auckland Hospital