About our minor injuries service

We are not an Emergency Department. We provide a Specialist Practitioner led minor injuries service 24 hours a day, 7 days a week, including:

  • Injuries that have happened within the last 14 days - unless caused by a dangerous situation, for example a road accident over 40mph, or falling from more than your own height
  • Something stuck in your nose or ear
  • Wounds less than 24 hours old, where bleeding is controlled, with or without a foreign body
  • Crush injuries to fingers or toes, for example a finger trapped in a car door
  • Ring removal from fingers or toes
  • Minor bums or scalds, unless it's to the face or genitalia or a chemical or circumferential burn (where a burn affects the entire circumference of a digit,  extremity or torso)
  • Head injuries and facial injuries, unless there has been a loss of consciousness, vomiting or altered behaviour
  • Limb injures; shoulder to hand or below the knee
  • Chest injuries - 64 years old and under
  • Animal bites
  • Eye injuries, unless there is visual disturbance or a penetrating injury. Primary eye care services are available through local optical practices (available 9am to 5pm.

X-ray facilities 

Please note that our X-ray facility is only available from 9am to 4:15pm, seven days a week. Outside of these hours, the nearest X-ray facility is at the Emergency Department at Darlington Memorial Hospital. We are unable to X-ray children under 5 years old.

About urgent treatment services

We are not an Emergency Department. We provide an urgent treatment service staffed by Specialist Practitioners and GPs, from Monday to Friday, from 8pm to 8am, and at weekends and during bank holidays, during which time we can help with minor illnesses and ailments including:

  • Urine infections
  • Chest infections
  • Ear infections
  • Eye infections
  • Abdominal pain
  • Foreign bodies in eye
  • Throat infections or sore throats
  • Rashes – blanching
  • Skin or wound infections

Services can be accessed by calling 111 - this is the best way to access our services as 111 staff are able to either book you an appointment or signpost you the most appropriate service, for example the Emergency Department, a pharmacy or GP practice.

Patients who self-present to our Urgent Treatment Centres will be triaged (clinically assessed and prioritised) by an Urgent Care practitioner, and, if appropriate, they will ask you to wait or return at a later time, or will signpost you to the most appropriate service. 

We are not an Emergency Department
If you have a suspected heart attack, stroke, severe allergic reaction, seizure, severe blood loss, altered level of consciousness, or have had a serious accident - you MUST call 999 immediately. 

Waiting times vary due to the unpredictable nature of our service. Staff will see patients on a priority basis according to their level of clinical need. Our staff will not tolerate violent or abusive behaviour. Services are available for children and adults of all ages.

Our services can be accessed by calling 111.