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Human Factors

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Who is the course suitable for?

This course is aimed towards nurses and foundation doctors who want to gain a better understanding of Human Factors and develop the skills which enable optimal delivery of healthcare, reduce error and improve satisfaction.

This is a great opportunity to experience Simulation based education in a friendly, supportive and non-judgmental environment.

The course is free to attend for members of the Trust.

Learning outcomes

This course focuses on non-technical skills. A range of these will be covered including:

Demonstrating and developing decision making skills in high pressure situations

Demonstrating and improving communication skills in a variety of situations including being assertive and managing conflict

Recognising the importance of situational awareness skills and potential hindrances in the clinical environment

Demonstrating effective team-working skills with a range of colleagues

Course Lead - Derek Randles - derek.randles@nhs.net

'I cannot commend the clinic enough. It is marvellous we have this service at all and well done to you all.'

Patient, Coronary Heart Disease / Heart Failure Service, Shotley Bridge Community Hospital